Effective Date: [Date]
This Privacy Policy describes how Montclair Limo (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “users”) of our website, www.montclairlimoservice.com (the “Website”).
1. Information We Collect
- Information You Provide Directly:
- Contact information (e.g., name, email address, phone number, address) when you make a booking through our embedded reservation form, contact us via the “Call Us” or WhatsApp buttons, or submit inquiries through the contact form on our “Contact Us” page.
- Vehicle preferences and service requirements you provide during booking.
- Payment information (e.g., credit card details) when you make a payment through the reservation form. Please note that payment processing may be handled by third-party providers with their own privacy policies.
- Any other information you voluntarily submit to us through the Website or other communication channels (including phone calls and WhatsApp messages).
- Comments you leave on our site, including the data shown in the comments form.
- Your IP address and browser user agent string to help spam detection when visitors leave comments.
- Information We Collect Automatically:
- Your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits to our website.
- Our website uses cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. This may include information about your preferences and how you interact with our content. You can manage your cookie preferences through your browser settings.
- Information about the device you use to access our Website, including device model, operating system, and unique device identifiers.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and manage our luxury car services, including processing bookings made through our embedded reservation form, arranging transportation, and communicating with you about your service.
- To respond to your inquiries, requests for quotes, and other communications initiated through the “Call Us” button, WhatsApp, or the contact form.
- To personalize your experience on our Website and tailor our services to your preferences.
- To process payments and prevent fraudulent transactions related to bookings made via the reservation form.
- To send you service-related announcements, updates, and confirmations regarding your bookings.
- With your consent, to send you promotional materials, newsletters, and other marketing communications about our services. You can opt-out of receiving these communications at any time.
- To improve our Website, services, and customer support.
- To monitor and analyze Website usage and trends.
- To comply with legal obligations and protect our rights and interests.
- For spam detection related to comments.
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors integrated with our reservation form, website hosting providers, marketing and analytics services, and communication platforms (for “Call Us” and WhatsApp functionality). These providers are contractually obligated to protect your information.
- Transportation Providers: To fulfill your booking, we may share necessary information (e.g., name, contact details, pickup/drop-off locations) with our drivers or other transportation partners.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with third parties with your explicit consent.
- Gravatar: An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
- Automated Spam Detection Service: Visitor comments may be checked through an automated spam detection service.
4. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access: You may have the right to request access to the personal information we hold about you.
- Correction: You may request to correct any inaccurate or incomplete personal information.
- Deletion: You may request to delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You have the right to opt-out of receiving marketing communications from us at any time.
- Do Not Track: Your browser may offer a “Do Not Track” option, which signals to websites that you do not want your online activities tracked. Our Website may not currently respond to “Do Not Track” signals.
- Data Portability: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
- Erasure: You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
- We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.
- If you leave a comment, the comment and its metadata are retained indefinitely.
- For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. Cookies
- If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
8. Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
9. Information about Password Resets
If you request a password reset, your IP address will be included in the reset email.
10. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.
11. Children’s Privacy
Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you believe we have inadvertently collected personal information from a child under 16, please contact us immediately, and we will take steps to delete the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Website after any changes constitute your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Montclair Limo
22 Lackawanna Plaza, Montclair, NJ 07042, United States
dispatch@montclairlimo.com
Toll-Free Number: +1 (888) 968 8646
Call Us: +1 (973) 746 5656
WhatsApp: +1 (973) 746 5656